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Right of withdrawal

 

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must send us (Ms. Manuela Schappert, Carl-von-Linne-Str. 9, 18106 Rostock+49 (0)152 57604974, e-mail address: lunamea.art@gmail.com) a clear statement (e.g. a letter sent by post or an e-mail) about your decision to withdraw from this contract.

You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


 

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.

 

For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

 

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

 

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.

The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Obligations of the buyer in case of cancellation and return 

The buyer is obliged to send the goods back to us in the envelope, box or other packaging used for shipping. The correct padding and packaging reinforcement (e.g. in the case of mailing bags) must be observed so that the goods are returned to us undamaged.

If the goods are damaged as a result of the buyer's incorrect return method, we are entitled to offset part of the refund against the damage incurred.

We are happy to answer any questions you may have about returns! 

Exclusion or premature expiry of the right of withdrawal

 

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that are unique or originals (paintings).

(If you want to revoke the contract, please fill out this form and send it back.)

On
Woman
Manuela Schappert
Carl-von-Linne-Str. 9
18106 Rostock

Email address: lunamea.art@gmail.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is made on paper)

- Date
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(*) Delete where not applicable.

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